Here at HPM, we treat your moto as if it were a human being. Don't be surprised if we name it too. If you have ever scene an O.R., or if you can imagine one you'd agree that it is and should be a clean environment, conducive to bringing one back to health after surgery. Well, here we have the same philosophy. Our shop is clean and organized, so as to not get your moto's vitals dirty while in our O.R. and make it worse. An O.R. has specific tools a doctor uses to perform a task. Same goes for our O.R., you WILL NOT find a pair of pliers here. There is absolutely no reason to EVER use a pair of pliers on anything! Every job requires a specific tool, If your moto is in our O.R. for a $20 job and we need to buy a special $50 dollar tool to get it done right. We will get the right tool first. Nothing is done half-assed.